Terms of service

These terms set out the rules for providing services by electronic means on the website at www.planetaseniora.pl, in accordance with the Polish Act of 18 July 2002 on providing services by electronic means.

Service provider: Wojciech Sala, operating unregistered business activity under the name Planeta Seniora, email: kontakt@planetaseniora.pl.

A user is any person using the site. A facility means a care home or other residential care facility presented on the site.

The service provider provides the following services by electronic means:

Use of the site is free for users looking for a facility. All you need is a device with internet access and a current browser with JavaScript enabled.

Users undertake to use the site lawfully and in good faith, and in particular not to supply unlawful content.

Automated extraction of data from the site, including scraping facility profiles and reviews, is prohibited without the service provider's prior written consent.

Submitting the form is free and does not oblige the user to enter into any contract.

The service provider is not a party to any contract between the user and a facility. The service provider does not provide care services, does not handle payments, and is not responsible for the quality of care provided by a facility.

The user's contact details may be passed to facilities matched to the enquiry, to the extent and for the purpose described in the privacy policy.

A user may add a review of a facility. In doing so the user declares that its content is truthful and does not infringe the rights of third parties.

The rules for publishing, labelling and verifying reviews, including whether and how we check their origin, are described on the “Review verification” page.

The service provider reserves the right to remove a review that breaches the law, good practice or these terms.

A facility account is created on the basis of an individual invitation sent after we verify that the person applying represents that facility.

The account holder is responsible for the accuracy and currency of the data published in the profile, in particular prices, number of places and scope of care. Publishing false data may result in suspension of the account.

The account holder is responsible for keeping their password confidential and for actions taken using their account.

An owner who has taken over a facility's profile on the site can buy a promotion for it: the profile is shown in a labelled "Promoted" block above the other results, on voivodeship and city pages, next to the profiles of other facilities in the same voivodeship and with a highlighted pin on the map - in chosen voivodeships or across Poland, for a chosen period of up to 90 days.

The price depends on the chosen voivodeships, the number of days and the number of facilities promoting in the same place and time. 30 days in one voivodeship cost PLN 189, or PLN 179 in mazowieckie. A shorter promotion costs more per day and a longer one less: 7 days are about 36% and 90 days about 216% of the 30-day price. Each other facility promoting in the same voivodeship on the same day raises that day's price by 25%. Days close to the order date cost more: the next day's price rises by 40%, and the surcharge falls in a straight line to nothing over the following 14 days. The order day itself carries no surcharge. A promotion that starts the day after the same facility's earlier promotion in the same voivodeship ends is priced as the continuation of one longer promotion, up to 90 days in total. Promotion across Poland costs 70% of the sum of the prices of all voivodeships, and several voivodeships never cost more than all of Poland. The amount is rounded to whole złoty and is at least PLN 19. The price is fixed when the order is placed and does not change afterwards.

Payment is one-off and taken in advance through Stripe (card, BLIK, Przelewy24). A promotion does not renew automatically.

A promotion runs from the start of the first day to the end of the last day of the chosen period in Polish time, or from the moment the payment is booked if it starts on the day of purchase.

Order of results: the list of facilities is sorted by the number of free places by default, and visitors can also sort it by price, rating and date added. Payments do not affect this order. Promoted facilities are shown separately, in a block labelled "Promoted" above the results, even when they do not match the filters a visitor has chosen. Within that block, the facility that paid the higher surcharge for other facilities promoting in the same place and time comes first, and at an equal surcharge the one that paid later.

Cancellation and refunds: send a request to cancel and be refunded to kontakt@planetaseniora.pl from the e-mail address of the facility's account. If the promotion has not started yet, we refund the full amount. Once it has started, we refund the amount paid less the share of the days already started, including the day the request arrives. That share is the price those days would have had on the order date as a promotion of their own, divided by the price of the whole booked period worked out the same way, both without the surcharge for other facilities. The amount kept is never below the minimum charge of PLN 19. The refund due on the current day is shown in the facility panel. Refunds are made to the original payment method within 14 days of the request being accepted.

The service provider may end a promotion early if the facility's profile breaches these terms or stops being publicly visible. The unused part of the fee is then refunded proportionally.

A promotion is a form of advertising and does not mean the site recommends the facility.

Facility data comes from their owners or from publicly available sources. The service provider makes efforts to keep it current but does not guarantee its completeness or accuracy, in particular regarding prices and the number of free places.

Knowledge base content is informational and does not constitute legal or medical advice.

To the extent permitted by law, the service provider is not liable for decisions taken by a user on the basis of information from the site.

Complaints about the operation of the site may be sent to kontakt@planetaseniora.pl.

A complaint should describe the problem and include the complainant's contact details. The service provider considers complaints within 14 days of receipt and reports the outcome to the email address given.

Services are provided free of charge and may be discontinued by the user at any time by ceasing to use the site, deleting their account or unsubscribing from the newsletter.

The exception is paid facility promotion (section 7) - cancellation and refund rules are set out there.

A consumer who has concluded a distance contract with the service provider may withdraw from it within 14 days without giving a reason, in accordance with the Consumer Rights Act.

The rules for processing personal data, the legal bases, retention periods and the rights of data subjects are set out in the privacy policy available on the site.

The service provider may change these terms for important reasons, in particular where the law or the scope of services changes. Changes are announced by publishing a new version on the site with an update date.

Changes take effect 14 days after publication. Continued use of the site after that date constitutes acceptance.

Matters not covered by these terms are governed by Polish law.

Consumers may use out-of-court complaint and redress procedures, including the ODR platform at ec.europa.eu/consumers/odr.